Shipping policy

Thank you for shopping with The Purani Jeans. We are committed to delivering your order safely and efficiently across India. Please read our Shipping Policy to understand how we process, ship, and deliver your orders.

Order Processing

  • All orders are processed within 1–3 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During sale periods, festive seasons, or high order volumes, order processing may take slightly longer.
  • Once your order is dispatched, you will receive an email or SMS with your tracking details.

Shipping Timeline

Estimated delivery time after dispatch:

  • Metro Cities: 2–5 business days
  • Tier 2 & Tier 3 Cities: 3–7 business days
  • Remote Locations: 5–10 business days

Delivery times are estimates and may vary depending on your location, courier partner, weather conditions, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • Free shipping offers, when available, will be clearly mentioned on the website.

Cash on Delivery (COD)

Cash on Delivery (COD) is available for selected PIN codes across India.

COD availability depends on your delivery location. Additional charges may apply if mentioned during checkout.

Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email or SMS.
  • Your tracking number.
  • A tracking link to monitor your shipment.

If you do not receive tracking information within 72 hours after placing your order, please contact our support team.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is entered:

  • Please contact us immediately.
  • Address changes can only be made before the order is dispatched.
  • Once dispatched, address modifications may not be possible.

Delivery Delays

Delivery may be delayed due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • High order volume
  • Courier service delays
  • Incorrect delivery information

We appreciate your patience in such situations.

Failed Delivery Attempts

Courier partners generally make 2–3 delivery attempts.

If delivery fails because of an incorrect address, customer unavailability, or refusal to accept the parcel, the order may be returned to us. Additional shipping charges may apply for re-dispatch.

Damaged or Lost Shipments

If your order arrives damaged, please contact us within 24 hours of delivery with clear photos or an unboxing video.

If a shipment is confirmed lost during transit, we will arrange a replacement or issue a refund, depending on product availability and investigation results.

International Shipping

Currently, The Purani Jeans ships only within India.

Contact Us

If you have any questions regarding shipping, please contact us:

The Purani Jeans

Email: sales@thepuranijeans.com

Phone: +91 9324799834

We are happy to assist you with any shipping-related queries.