Refund policy
🧾 Return & Refund Policy
At The Purani Jeans, we take pride in the quality and craftsmanship of our denim bags. Customer satisfaction is important to us, and we want you to love your purchase. If you're not completely happy, we're here to help.
🔄 Returns
We accept returns within 7 days of delivery under the following conditions:
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The item must be unused, unwashed, and in original condition with all tags and packaging intact.
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You must provide proof of purchase (order ID or receipt).
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Only full-priced items are eligible for return. Items bought on sale or during a promotion are non-returnable unless defective.
How to initiate a return:
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Email us at support@thepuranijeans.com within 7 days of receiving your order.
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Mention your order ID and the reason for return.
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Our team will review and respond with the return shipping details.
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Return shipping costs will be borne by the customer (unless the product is damaged or incorrect).
💸 Refunds
Once your returned item is received and inspected:
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You’ll be notified via email about the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 7-10 business days.
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Shipping charges (if any) are non-refundable.
🔁 Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the item you want.
🚚 Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please email us at support@thepuranijeans.com with clear photos within 48 hours of delivery. We’ll resolve the issue promptly at no extra cost.
For any return or refund-related queries, please reach out to our support team at support@thepuranijeans.com. We're happy to help!